Please use these filters :Miscellaneous questions Picture Troubleshooting Wiring Installation Preparing for your project Video Programming
The sensor relay is closed but the deicing system is not running. Why?
A good place to begin troubleshooting is at your breaker or contactor. Click “Read More” for details.
Which snow melting controller is best for me: DS2, DS5, DS8 or ET02?
We have provided you with details that will help you choose the right snow melting controller for your needs. Click “Read More” for vital information.
Take a look at the wiring configuration of the DS-2C controller. Click “Read More” for details.
My sensor is triggered but no voltage is coming out of the load leads.
This is an indication that your snow melting mats/cables are not correctly wired. Click “Read More” for details.
Take a look at an actual installation example. Click “Read More” for details.
Take a look at the inside of the DS-2 and preview the setting options available. Click “Read More” for details.
After a deicing cycle is complete my pavement still has some snow on it. Why?
You may need to adjust your “Delay Off” setting. Click “Read More” to learn how to do this.
Why does my DS unit not operate the way I expect it to?
Ever loyal, it will do what you programmed it to. You will need to review your settings. Click “Read More” for suggestions.
The temperature is below 15 degrees F, it is snowing and my sensor hasn’t triggered. What’s wrong?
You may need to change the setting for the “Low Temperature Cutoff – LTC.” Click “Read More” for an explanation.
Mounting and Installation Notes
Here you will find some helpful tips for a successful installation. Click “Read More” for details.
Can I heat any amount of surface area?
The simple answer is yes, however there are important considerations involved. Click “Read More” for important information.
A couple of points to always keep in mind when making adjustments to your DS-2. Click “Read More” for reminders.
No, the ASE series does not have built in GFCI. Please click “Read More” for details.
My sensor triggers properly most of the time but seems to miss very wet snow.
This could indicate that you need to adjust your trigger temperature setting. Click “Read More” to learn how to do this.
My sensor just sits there. What could be wrong?
Try these simple troubleshooting tips to isolate what the issue could be. Click “Read More” for details.