Troubleshooting

How do I test my thermostats GFCI?


Do you need to test the GFCI on your Warmup thermostat? This post will provide the directions needed for performing this test.

How does the infrared thermal camera work?


Are you experiencing uncertainty with your underfloor heating and looking to get answers? An infrared thermal camera may be the tool you need.

Why does my thermostat say test monthly?


Are you wondering why your thermostat says test monthly? Wondering what you should do? Learn all of that and more in this post.

What can I do if my old thermostat has stopped working?


Does it appear that your old thermostat has stopped working? Learn more here about what you can do next to get your floors warm again.

Why is my thermostat display sideways?


Is your thermostat screen displaying in the wrong direction? We’re sorry for the inconvenience. Click here for support to get this issue solved.

Why wont my thermostat hold information?


Are you finding that your thermostat is not holding your changed settings? Try this quick fix for getting your thermostat settings saved.

Why is my thermostat stuck on the Warmup screen?


Is your thermostat stuck on the Warmup screen? To advance you’ll want to confirm a few details found in this useful post.

Is it possible to repair damaged underfloor heating?


If you are experiencing issues with your underfloor heating system you may be wondering if it is even possible to repair damage. Learn more here.

Can I delete a WSM in the application?


If you’ve added a WSM in the app that you’d like to remove you can find instructions here for how to do so.

What should I do if I change my WiFi settings at home and my WSM is not online anymore?


If your WSM has lost internet connection you can read more here on how to get it back up and running.