Troubleshooting

My Floor has No Heat but There Are No Error Messages?


No Heat and No Error Messages

If your floor is not heating and you are not getting an error message, the first step is to confirm programming. Is the target temperature higher than the current temperature? Please make sure that when you are programming the thermostat that the triangle displays on the screen or the red light comes on (heating indicators vary for each thermostat) during times when you would like your floor to heat. If this heating indicator does not turn on, check your programming. Make sure your target temperature is higher than the floor temperature reading.

Is it Normal if I hear a Clicking Noise from my Thermostat?


The clicking noises are the relay opening and closing to let the power through to the heating system. While it should be hardly noticeable, it can be reduced by insulating the surrounding of the electrical box in which it is mounted. You should also ensure that the screws mounting both the box and the thermostat are tight.

If I’ve Registered an Account, Why Does my 4iE Still Have an ‘!’ on the Screen?


It could also mean that your thermostat is connected to the internet but you have not registered the device as a room on the myheating app or the my.warmup portal. In this instance, you will need to gather your 4iE’s device number and enter a room at your location on your profile. 

Heater Error: What Does it Mean if my Thermostat Reads “Heater Error” on the Display?


Heater error will occur if the heating system is not properly wired to the thermostat. Please click “Read More” for details.

General installation notes for the Foil Heating System


“Draw an installation plan showing the placement of the mats, floor sensor, and lead wire(s) to the thermostat. The Warmup Foil heating system should be at least 6″” away from walls for laminate and 12″” away for carpet. “

Error Message E2 – UCCG floor heating thermostat


What do you do when this message appears on your UCCG floor heating thermostat?  Click “Read More” for details.

Does the TH115 Floor Heating Thermostat have GFCI Built In?


Ground Fault protection is a must, especially with bathroom and other “wet” installations.  Are you covered?  Click “Read More” for the answer.

Connecting Your Foil Heating System


For tips for connecting and programming your system click “Read More”.

Connected to the internet and getting the 4iE ! message?


Ensure you have created your account and registered the thermostat using the Device Number. Click “Read More” for details. 

Can I Cut the Electric Floor Heating System Wire if I Have too Much?


This page explains why Warmup does not recommend you cut the wire for any reason and provides solutions to having too much cable.

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