Troubleshooting

Can I cut my floor heating mat if it’s too large?


Instead, try pulling the cable off the mesh and spacing the cable every 2 or 2.5 inches apart. Consult your installation manual with further questions regarding where the cable or mat can be run.

Are you getting a “Ground Fault” error after a few years?


That “Ground Fault” error on your thermostat after several years could indicate your floor heating system had been damaged during installation.  Click “Read More” to learn why.

“ER1 Out” Thermostat Reading on the Display


It indicates that the thermostat is not set up correctly. Click “Read More” for details.

What is a TDR Meter and how do I use it?


The TDR Meter is used to measure the distance to an existing fault in the wiring of your heating system. It sends an electrical pulse into the connected cable, traveling along the cable until it reaches the fault and then that pulse is sent back to the TDR. The time it took for that pulse to reach the fault and travel back is measured and converted to a distance reading that will appear on the TDR Meter.

How to repair an electric floor heating cable system


Here is an instruction sheet that will guide you through the repair process of a damaged heating system wire.

Floor Probe Installation Instructions


The thermostats come with a 9’ sensor cable to detect the temperature under the floor finish. The end of the probe wire contains a capped sensor that should be evenly centered between two heating cables at least 12” into the heated area. At no time should the probe wire cross the heating cable.

What if my thermostat screen is black and won’t turn on?


If your thermostat has no display and will not turn on when power button is pushed, the thermostat could be wired incorrectly. Click here for more details.

What are the electrical requirements for my Warmup system?


Please verify that the circuit can handle the amount of amperage your heating system requires. Your thermostat can only handle up to 15 amps so if you are connecting multiple heaters to one thermostat location, you may need to use a relay and a larger breaker. Your or your electrician can find out the amperage rating of your specific floor heating system in installation manual or printed on the box. Note: Just because the Warmup thermostats are dual voltage, this does not mean you can supply any voltage to your heating system. You must supply the voltage supplied to the voltage of your specific heater.

I nicked the wire slightly; do I need a repair kit?


When slight damage is caused to the wire, a visual assessment needs to be made. Read more.

Why wont my 6iE connect to internet?


Are you experiencing issues connecting your 6iE to WiFi? Find some useful tips for resolving this issue here in this post.

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