The thermostats sensor probe can be installed in a number of ways and must be housed in a separate conduit from the heating systems cold tail lead. Click “Read More” for details.
Troubleshooting
It is likely to be a wiring or installation issue. Please consult our installation manual for further assistance. Troubleshooting steps will need to be done with a licensed electrician. Please have the electrician call us on site with the model numbers that were installed and a multimeter for testing.
One reason why your thermostat keeps tripping could be that you have GFI on the thermostat and the breaker simultaneously. Click “Read More” for details.
It indicates that the thermostat is not set up correctly. Click “Read More” for details.
This could indicate your sensor needs to be cleaned. Click “Read More” for instructions.
Try these simple troubleshooting tips to isolate what the issue could be. Click “Read More” for details.
This could indicate that you need to adjust your trigger temperature setting. Click “Read More” to learn how to do this.
A good place to begin troubleshooting is at your breaker or contactor. Click “Read More” for details.
Quite the opposite actually. A blinking yellow light on your snow melting controller means everything is working correctly. Click “Read More” for details.
To work around your faulty ETOG sensor click “Read More” for details.